Frequently Asked Questions

BPEX remains committed to providing confidential and diplomatic pouches with essential mailing and shipping services. Easily access our online tools and services to send items from your comfort zone. Plus, stay updated on the latest COVID-19 service impacts and FAQ resources.

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Missing Mail - The Basics If you think your package or mail is lost or delayed, follow these steps to help us find your mail. Whether you are sending it or receiving it, your mail is important to you and to the U.S. Postal Service®. When mail is missing or delayed, we want to find it. If you think your package or mail is lost or delayed, follow these steps to help us find your mail.

How to Start Your Search



1. Check the Current Status

Before you begin your search, if your package or mail has tracking, check BPEX Tracking® to see its current status.

Go to Tracking

Informed Delivery® Users
Informed Delivery provides a digital preview of your incoming mail. There may be occasions where a mail item may be delayed in reaching its destination. For additional information, please send an email to missing@britspremierexpress.com

2. Complete a Help Request Form

We recommend that you complete our online help request form before you start a missing mail search. Please use a desktop computer to submit your form.

We'll forward your request to your local Post Office facility to help locate any missing items.

Start Your Form

3. Submit a Missing Mail Search Request

If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information:

  • Sender mailing address
  • Recipient mailing address
  • Size and type of container or envelope you used
  • Identifying information such as your UNDCLS Tracking number(s), the mailing date from your mailing receipt,® label receipt
  • Description of the contents such as what it is and the brand, model, color, or size, if applicable
  • Pictures that could help us recognize your item

to missing@britspremierexpress.com

Informed Delivery® is a free and optional notification feature that gives residential consumers the ability to digitally preview their letter-sized mail and manage their packages scheduled to arrive soon.

What is Informed Delivery®?

Informed Delivery is a free and optional notification feature that gives residential and eligible PO Box™ consumers the ability to digitally preview their letter-sized mail and manage their packages scheduled to arrive soon. Informed Delivery benefits the entire household by allowing users to view what is coming to their mailbox whenever, wherever – even while traveling – on a computer, tablet, or mobile device.

Where is Informed Delivery currently offered? Informed Delivery is now available to eligible residential and eligible PO Box™ consumers in the majority of ZIP Code™ locations across the country. Visit informeddelivery.britspremierexpress.com to sign up and check if your address is eligible for the feature.

A chart with delivery standards based on the class of mail, when your carrier or mail will arrive, and what to do if mail or periodicals are considered late.

BPEX® provides several tools and options to help determine where your mailpiece is in the mailstream and if it is delayed or not. Sometimes packages are delayed or rerouted because of unusual circumstances. Before contacting us, please check the mail delivery standards, BPEX Tracking® page (if available) , and/or contact the shipper for further information on your expected mail.

When will my letter carrier or mail arrive? We do not have the ability to find out when a carrier or delivery person will arrive at a specific location. The volume of mail fluctuates daily; therefore, delivery times are not guaranteed. All deliveries should be made by 5:00 p.m. local time Monday through Saturday. Unusual circumstances (such as traffic, staffing fluctuations, severe weather, natural disaster, changes in carrier route, etc.) can cause deliveries to be made after this time.

Responses to common requests such as package not received or delivered, missing package, or where is my package and other tracking statuses.
This FAQ explains common package statuses you may receive for mail and package delivery and the frequent answers provided by Care Center agents. We invite all customers to sign up for Informed Delivery® notifications by BPEX® which offers a digital preview of your mail and the ability to manage your packages scheduled to arrive soon!

We apologize that phone agents will not be able to provide additional information on the following scan messages. To avoid extended wait times by phone, a service request may be sent by email to your local Post Office™ location for follow-up. If you scheduled a redelivery that did not occur, a service request may be sent by email to your local Post Office™ location for follow-up.

We recognize the importance of having effective privacy protections, and are committed to complying with all applicable data privacy laws, regulations, internal policies, and standards.

Policy overview

BPEX Corporation and its operating groups, subsidiaries and divisions (hereafter “BPEX”) recognizes the importance of having effective privacy protections in place and is committed to compliance with applicable data privacy laws, regulations, internal policies and standards. These protections form the foundation of a trustworthy company; are necessary to maintain the confidence of customers and employees; and ensure the company’s own compliance with such local laws. This Global Privacy Policy (“Policy”) is based on globally accepted, basic principles on data protection.

Scope

This Policy applies worldwide to all employees and companies of EFEX. Individual operating companies may not adopt policies inconsistent with this Policy. Supplemental data protection requirements for individual operating companies, regions or countries may be created with the approval of the Global Chief Compliance and Governance Officer (“GCCGO”).



Application of local laws

Each operating company of EFEX is responsible for compliance with this Policy. If there is reason to believe that local law requirements or other legal obligations contradict the duties under this Policy, the relevant operating company must inform the GCCGO. In the event of conflicts between applicable local laws, rules or regulations and the Policy, EFEX will work to find a practical solution that reconciles these requirements.

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